Frequently Asked Questions
Everything you need to know about bringing noo into your home.
What materials are used in noo products?
We prioritize sustainability and durability, using ethically sourced hardwoods, OEKO-TEX certified fabrics, and recycled metals to ensure your home pieces last a lifetime.
How long does shipping take for large furniture items?
Standard furniture delivery typically takes 2-4 weeks. Once your order is processed, our white-glove delivery partner will contact you to schedule a specific arrival window.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that custom-made or 'made-to-order' pieces are final sale.
Do you offer assembly services?
Yes, for a flat fee at checkout, you can select our Professional Assembly service. Our team will deliver, build, and position your furniture, then remove all packaging materials.
How do I care for my noo textiles and surfaces?
Each product comes with a digital care guide. Generally, we recommend spot cleaning fabrics with a damp cloth and using coasters or mats to protect wood surfaces from heat and moisture.
Do your products come with a warranty?
All noo furniture includes a 2-year limited warranty covering structural defects and craftsmanship to give you peace of mind in your investment.